- Zoom sound not working on hp laptop
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Zoom sound not working on hp laptop -
I have exactly the same problem on two of my customer Probooks, the G6 models. Please help! I am having the exact same issue. This is a brand new computer as of December No liquids spilled. Audio drivers up to date. My f5 and f8 buttons randomly mute me while I am on Zoom and Skype calls. When I unmute it will re-mute, sometimes within seconds, other times within minutes.
I am also having problems with my microphone jack. It refuses to play out of my headphones when plugged in. That laptop has many different options and as Priscilla HP states you need to provide more details:.
If none of the actions suggested above did not work including updating the BIOS then I would try a Live Linux Distro to see if the issue was hardware or not. If it is hardware then the issue will be the same with Linux.
There is no need to install Linux to the hard drive to try it. I'm having the exact same issue. This is a brand new computer, 2 weeks old. Thanks everyone, for your responses - especially to BLC61 for the detailed solution above, from real-life experience. My colleague worked on this with Zoom and here is the information that he has provided to our coworkers.
This seems to be prevalent on HP laptops. This comes straight from Zoom support: "It sounds like echo cancellation kicking in. If you have open speakers built-in for the laptop and built-in mic.
To avoid terrible echo, your microphone is muting itself, if you are not manually doing so. I'd recommend lowering the volume [of your speakers] or using a headset to avoid that.
I believe it is good to have BLC61's steps on hand also. We have not received any additional complaints for a few days now. I am praying it stays that way. Had this problem come up on two laptops - same model HP Probook G6. Tried the above fixes, but nothing seemed to work. Was finally able to fix it by updating Windows to newest version and installing this audio driver from hp's website. I did also implement the above fix, so it's possible it helped too. ProBook G6's here I had users start complaining about a week ago, when Teams call use ramped up for those users.
I expect it was happening all along, but those users were on shorter, less frequent video calls. That setting seems to have helped most users but it came back for others , so I think that the hardware acceleration also causes or exacerbates the random muting behavior. Hello shall3, thank you for the information you share--" I will ping you for additional information. Have a good week. I will report if it comes back after I instructed a proper restart they normally shut the laptop lid to trigger shutdown, and reopening triggers startup , as Fast Startup is enabled on those laptops, and I imagine that restarts only happen when prompted due to updates.
Of the few that we've unpackaged, most of them have had issues where the microphone intermittently stops working properly, not just for Skype and Zoom, but for Microsoft Voice Recorder as well. It still picks up some sound, but you have to be against the microphone and the output is just white noise. Unfortunately, the fix has not corrected the problem. Laptop is currently on Windows 10 ver. This topic has been locked by an administrator and is no longer open for commenting. To continue this discussion, please ask a new question.
Hello fellow spiceheads. Does anyone know where I can find instructions for deploying software to a system the next time it comes online using SCCM? I know it's possible because we were using SCCM to install the antivirus, if it was missing, when systems ca Your daily dose of tech news, in brief.
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Well known insurance company. Company completed the fir Are your speakers external? You might have to re-insert them and select them as primary.
You might have to reboot and re-check those settings after initializing them. It does not work on zoom only!! Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. I cannot get the microphone to work when on a Zoom App conference.
I have a brand new HP notebook using Windows Any suggestions? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse.
Details required :. Cancel Submit. Previous Next. First lets try to perform some triage to replicate the issue. Check Privacy Settings. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to A. User's post on April 9, Thanks in advance. Viney Dhiman. In reply to Viney Dhiman's post on May 16, I am still having trouble with my microphone for Zoom. It works for all other apps and Zoom is allowed.
Not sure what to do.
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